IT Technician - First Line Support

Client Name
Labyrinth IT Solutions
Job Type
Salary & Benefits
£18,000 to £22,000 per annum
Closing Date
Friday 26th February 2021

Labyrinth IT Solutions is looking for an IT Technician to fulfil a 6-month contract in First Line Support to continue to offer our customers incredible IT support from our Yeovil offices.  There is scope for extension on the contract, based on volumes of work.

Labyrinth IT Solutions have been the ‘go to’ IT support business in Yeovil and the surrounding areas, for almost 20 years, servicing businesses, homes and educational establishments with first rate support and a wealth of knowledge and experience.  Our customer retention rate of over 95% demonstrates just how well we understand our customers’ and client’s needs – and now we’re looking for a new member of the team to join our First Line Support Helpdesk to continue to offer the incredible service we’re known for.

The role is initially a 6-month contract – however there may be scope to extend this, dependent on future volumes of work.

We think you'll like this role, as no two days are the same in this close-knit team - we'll certainly keep you on your toes.  We’ll be looking to you to answer and appropriately respond to customer calls, subsequently dealing with any issues remotely (using our remote log on software) or escalating the issue to second, third and fourth line support when necessary.

You’ll also be undertaking PC and Laptop repair and maintenance, for both individual customers, and as a part of our offering for our retained business customers.  

Communication is key, and you’ll be able to provide an excellent service for our customers, by keeping them informed every step of the way, and understanding when to involve the wider team by escalating issues.

In addition, you’ll be a part of the call rota system between the team to provide out of hours support to our customers.  This will involve evenings and weekends (1 in 4).

So who are we looking for? Well, you’ll be an excellent communicator, passionate about doing a great job and delivering a great service.  You’ll be meticulous and super organised about documenting and logging audit trails.  It probably goes without saying, but you will have had previous experience within a similar role.  Naturally chatty and laid back, you're at your most comfortable when building rapport with customers.

So we're all on the same page - from a technical perspective, to be considered for the role you’ll need experience in:

  • Microsoft Windows Server 2008 to Current Versions – Standard.
  • Microsoft Exchange 2007 to Current Versions.
  • Active Directory troubleshooting.
  • Router and firewall configuration and LAN to LAN VPN and WAN.
  • Configuring, installing and troubleshooting of Wi-Fi networks.
  • Working knowledge of both Dell and HP Servers.
  • Microsoft Windows Operating System (all current versions).
  • Microsoft Office 365 experience is essential, and Sharepoint management would be desirable.
  • Anti-Virus and Backup software.
  • Microsoft Office Desktop applications (all current versions).

And you’ll be happy undertake an advanced DBS check and MOD SC clearance checks.  You'll also need a full clean driver's licence, as when the world opens back up again you'll be visiting client sites to provide on-site support.

How to Apply

Click the link below to apply using our simple and quick application form.  Don’t worry if you don’t have an up to date CV, please just send us what you have and put notes into the application form if you have time.

Every applicant will receive a response.





Job Description